Refund policy

 

Order Returns and Cancellations

We have a 30 day return policy.  To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  A 15% restocking fee and flat rate $10 shipping or $20 for Grow with Me Swings.  To initiate a return, please contact us at info@sweetswinging.com.  Expect returns to be credited to you account within 5 days after we receive the returned item.

 

Shipping

Shipping costs are non-refundable.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@sweetswinging.com. Please note that returns will need to be sent to the following address:

Sweet Swinging :1238 Wild Prairie Dr, Iowa City, IA 52246

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@sweetswinging.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you think something is missing from your order, send us a picture of your packing slip, the box/packaging and the items.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items or gift cards.

Restocking Fee

A 15% restocking fee and flat rate $10 shipping or $20 for Grow with Me Swings. 

Exchanges
If you wish to exchange a swing, reach out to info@sweetswinging.  You will be responsible for any price difference.  Exchanges are subject to flat rate $10 shipping fee to return item to us.  Once we receive the item we will inspect it to ensure it is eligible for return.  At that point we will process the exchange and send your new item to you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@sweetswinging.com.

If you receive a refund, the cost of shipping and restocking will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 ----